Returns & Refunds

Freshness Guarantee

We stand behind the quality of every item we sell. If you receive an item that is damaged, spoiled, or not as described, we will provide a full refund or replacement.

How to Request a Refund

1. Contact us within 24 hours of receiving your order
2. Provide your order number and photos of the affected items
3. Email support@usafm.com or call (309) 555-1234
4. We'll process your refund within 1-3 business days

Refund Methods

• Original payment method (credit/debit card, gift card)
• Store credit applied to your USAFM account
• Replacement item on your next order

Non-Returnable Items

Due to food safety regulations, we cannot accept returns on items that have been opened, partially consumed, or not stored properly. Gift cards are non-refundable.

Order Cancellation

You can cancel your order for a full refund before it has been assigned to a shopper. Once shopping begins, cancellation may result in a partial refund depending on items already picked.